Refund and Returns Policy

Effective Date: [Insert Date]

1. Introduction

At [Your Company Name], we are committed to delivering high-quality web and graphic design services. We understand that circumstances may arise requiring a refund or return. This policy outlines the conditions under which refunds or returns are granted.

2. Refund Eligibility

2.1. Project Initiation

Before Work Commences: If a project is canceled before any work has begun, a full refund of any payments made will be issued.

2.2. Project In Progress

Partial Completion: If a project is canceled after work has commenced but before completion, a partial refund may be granted. The refund amount will be proportional to the work completed, minus any non-recoverable expenses.

2.3. Completed Projects

Final Deliverables: Once a project is completed and final deliverables have been provided, refunds are not available. We encourage clients to review drafts and provide feedback during the project to ensure satisfaction.

3. Non-Refundable Items

Certain services and fees are non-refundable:

Deposits: Initial deposits made to secure project scheduling are non-refundable.
Third-Party Costs: Expenses incurred on behalf of the client, such as stock images, fonts, or plugins, are non-refundable.
Rush Fees: Additional charges for expedited services are non-refundable.

4. Revision Policy

We offer a set number of revisions as part of our service packages:

Standard Revisions: [Insert Number] revisions are included. Additional revisions may incur extra charges.
Client Responsibility: Timely feedback is essential. Delays in providing feedback may affect project timelines and refund eligibility.

5. Cancellation Policy

Client-Initiated Cancellations: Clients may cancel projects at any time. Refunds will be processed based on the stage of project completion, as outlined in Section 2.
Company-Initiated Cancellations: In rare cases where we must cancel a project, a full refund will be issued, including any deposits or payments made.

6. Return Policy for Physical Products

If any physical products (e.g., printed materials) are provided:

Damaged or Defective Items: Clients must notify us within 7 days of receipt. We will arrange for a replacement or refund upon verification.
Return Shipping: Clients are responsible for return shipping costs unless the item is defective or an error occurred on our part.

7. Dispute Resolution

In the event of a dispute:

Communication: We encourage clients to contact us directly to resolve any issues.
Chargebacks: Initiating a chargeback without prior communication may result in additional fees and termination of services.